SHIPPING POLICY

Updated as of March 25, 2021

Important Update: Effective immediately, we will no longer be able to replace shipments lost due to theft ("Porch Pirates") once marked as delivered by the shipping carrier. Please monitor your tracking information closely and ensure someone is available to receive your package promptly. UPS utilizes GPS tracking, indicating the precise location where the product was dropped.

International Shipping: Some products are restricted from shipping to Canada or destinations outside the USA.

Order Processing:

• All orders received by 11:00 AM Mountain Time Monday - Friday will be shipped out on the same day, excluding special order and special build products.

Delivery Estimates:

• Please note that the estimated shipping date and delivery date are provided by the shipping service and are not guaranteed. If you require expedited delivery, consider upgrading to UPS Next Day or 2nd Day Air for a guaranteed service.

• Next Day Air orders placed on Friday for residential addresses will be delivered on Monday. No Next Day Air Saturday delivery is available for residential addresses.

Cut-off Time:

• Every company has a cut-off time, which is the deadline for packaging orders. Orders placed after the cut-off time may experience a delay of up to two days.

Processing and Shipping Times:

• Processing time involves the order's journey from the headquarters computer to the warehouse, packaging, and labeling before it's handed over to the shipping service.

• Shipping time refers to the actual transit time from the warehouse to the destination.

Faster Shipping Options:

• Customers can upgrade to UPS Next Day or downgrade to ground saver, with corresponding changes in delivery times.

Holiday Shipping:

• Please be aware of the following shipping holidays in 2024, as mail services will not be operational on these days.

DAY	DATE	HOLIDAY
Monday	Jan 01, 2024	New Year's Day
Monday	Jan 15, 2024	Martin Luther King Jr. Birthday
Monday	Feb 19, 2024	Washington's Birthday
Monday	May 27, 2024	Memorial Day
Thursday	Jul 04, 2024	Independence Day
Monday	Sep 02, 2024	Labor Day
Monday	Oct 14, 2024	Columbus Day
Monday	Nov 11, 2024	Veterans Day
Thursday	Nov 28, 2024	Thanksgiving
Wednesday	Dec 25, 2024	Christmas Day

Shipping Refunds:

• Shipping rates are refunded only if the carrier (UPS or USPS) acknowledges their fault. Weather delays are not eligible for refunds.

Changing Shipping Options:

• We reserve the right to change the delivery method if it ensures quicker delivery at the same or lower cost. Customers will be contacted whenever possible before any changes are made.

Shipping Locations:

• Items are usually shipped from our main warehouse in Yuma, AZ, but may also be dispatched from warehouses in Minnesota, Ohio, North Dakota, or directly from manufacturers to expedite delivery.

Shipping Carriers:

• We primarily use USPS and UPS for shipping. Speedee may be utilized for deliveries in the upper Midwest.

International Shipping:

• For orders outside the US, we use USPS. Customers are responsible for any duties, fees, and brokerage costs upon delivery.

Insurance:

• Orders up to $100.00 shipped within the continental United States are insured. Damaged items will be replaced at no cost. This does not apply to orders shipped outside the United States.

Returns and Exchanges:

• Uninstalled items can be returned or exchanged within 30 days. Shipping will not be refunded, and customers are responsible for return shipping costs.

Quick Shipping:

• We strive to ship all orders received by 11 am on the same business day, excluding weekends and holidays. If an item is on backorder, we will promptly inform you.

For any shipping-related inquiries, please email us at colemanhvacparts@gmail.com.