Contact Us

Contact Us - We're Here to Help!

At HVAC Part Store, we prioritize providing efficient and detailed support to our valued customers. Here's how you can reach us:

Email Support:

Chat Feature:

  • Click "Chat with Us" on the main screen. If we're available, we'll promptly respond to your chat. Otherwise, leave your email, and we'll reach out to you.

Phone Support Policy:

At HVAC Part Store, we prioritize email communication as it allows for efficient sharing of pictures and diagrams, crucial for technical support. While phone support is not our primary method, we understand there may be cases where a call is necessary. Here's how you can request a call:

  1. Email Us:

  2. Our Priority:

    • Email remains our primary means of communication. We respond promptly to emails and find it effective for troubleshooting and providing detailed instructions.
  3. Order Placement:

    • We cannot take orders over the phone. For security and communication purposes, our computer web page requires your IP address, which is essential for securing credit card transactions.
  4. Efficient Communication:

    • We believe that email communication allows us to serve you better by addressing issues with clarity and precision.

While we encourage using email for most inquiries, we understand that certain situations may warrant a phone call. Rest assured, if you request a call, we will strive to reach out to you promptly to address your concerns.

Thank you for your understanding and cooperation.

Best regards, HVAC Part Store Team

Contact Information:

Finding a Part:

  • If you know the part you need but lack the part number, email your make and model number to We also have parts listings for Coleman and Nordyne furnaces on our website.


  • Email for troubleshooting assistance. Include the make and model number of your heater or air conditioner, and attaching pictures to your email is helpful.

Inquiring About an Order:

  • If you provided the correct email address, tracking information is sent when your order ships. Check your spam box if you don't see a confirmation. For inquiries on shipping, backorders, or anything else regarding your order, email

Business Hours:

  • Our business hours are 9:00 AM to 4:00 PM PST, Monday through Friday, excluding holidays.

Our Leading Staff:

Thank you for choosing HVAC Part Store. We look forward to assisting you promptly and effectively!

Best regards, HVAC Part Store Team