Shipping Service and Delays
Updated 3/25/21 **UPDATE - We will no longer be able to replace shipments due to THEFT (ie. "Porch Pirates") once marked as delivered by the shipping carrier. Please watch your tracking information closely and be available to take delivery of your package in a timely manner.**
Shipping Delays due to Covid 19
USPS® Coronavirus Updates: Expected Delivery Changes
Service Advisory 1: UPS has suspended their service guarantees.
The official note from UPS.com reads: "Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
So, what does this mean and how does this impact you? If your part is critical, please continue to use UPS expedited services. They will get the part from our warehouse to your door as quickly as possibly.
Orders originating from our warehouse will continue to ship same day but once it's in the hands of UPS, they will do what they can to get the package to your according to your preferred shipping method.
This also means that there are uncertainties and if there are flight cancellations or workforce reductions, the part might take slightly longer than normal. Unfortunately, this delay won't be reimbursed until further notice.
Service Advisory 2: USPS and UPS SurePost are experiencing tracking issues and prolonged delivery times.
Orders using the UPS SurePost shipping method may experience gaps in tracking scans and/or prolonged delivery times.
So, what does this mean and how does this impact you? UPS SurePost is an economical shipping method where UPS picks up the package from our warehouse and hands the package off to the United States Postal Service for residential delivery. The United States Postal Service is currently experiencing stresses due to recent operational changes and the global COVID-19 pandemic. Unfortunately, these stresses have added days onto delivery times and have caused extended periods of time between tracking scans.
While we continue to offer UPS SurePost as an economical shipping method, we do encourage customers to use the standard UPS Ground and expedited services for more time urgent orders.
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Global Express Guaranteed® Services also have been altered. For a full list of international and domestic updates, refer to usps.com.
Similar to the estimated shipping date, the estimated delivery date is when a customer can reasonably expect the order to arrive. For shipping methods that are not guaranteed, this date may actually be a window of days.
It may be established once an order is in the carrier’s hands (at which point it may also change). Shipping delays happen for a variety of reasons, but this estimate helps the customer plan for it.
Cut off time - Every company has a cut off time, the cut off time is the last call for the time it takes to get the order packaged and then off to shipping to get a shipping label. For example if cut off time is 11am and you order at 11:01 chances are your product will wait for the next day, If that's a Friday that means your product just got delayed by 2 days! Until Monday to get it shipped.
Processing Time is when a package goes through a headquarters computer to the warehouse to package and then to the shipping department to put a shipping label on it to wait for the shipping service to pick up (normally at the end of day).
Shipping Time is the actual traveling in between the warehouse and the handling of the package outside of the company.on the USPS truck.
BOTTOM LINE If you need your product the NEXT DAY or 2nd Day then PAY the extra $100 bucks for guaranteed service!
Sorry we don't own the Shipping Company so we can't call the driver to drop the package off at your doorstep! You can report the package lost sometimes that helps the USPS / UPS to locate it and keep it moving for you!
Sorry for the delay and let us know if we can do anything!