Customer Service Policy

At HVAC Part Store, we are committed to providing exceptional service to our valued customers. Our reputation as a reliable HVAC parts business operating across several states and eCommerce platforms reflects our dedication to excellence. Please take a moment to familiarize yourself with our Customer Service Policy:

1. Refusal of Service: We reserve the right to refuse service to anyone at any time. Our commitment to maintaining a reputable and reliable HVAC Parts business is crucial, and we prioritize the well-being of our customers. If, for any reason, we decide to refuse service, it may be due to hostile acts, inappropriate language, violence, threatening emails or phone calls, or slander. We closely collaborate with the Better Business Bureau (BBB) and promptly report any incidents of misbehavior to appropriate channels.

2. Blacklist Policy: Customers engaged in disputes or exhibiting behavior such as fraudulent orders, hostile acts, or the use of vulgar language may be placed on our company blacklist. This list is submitted to the BBB and our vendors on the same system, aligning with various business policies, including those of Amazon, Walmart, eBay, PayPal, and others. If you believe you need to be removed from the blacklist, please email us, explaining your case for management review.

3. Competency Requirement: We reserve the right to refuse service and sales to individuals we deem not competent in performing HVAC tasks safely and correctly. Our products are intended for qualified HVAC technicians to ensure safety. If we determine that a customer lacks the necessary skills for a task, we will deny service.

4. Chargebacks: If a refund is needed, we request that you coordinate with our support staff by sending an email. In the event of a chargeback without prior written communication, we retain the right to accept or deny the chargeback. A $50 fee will be withheld from your transaction in the case of a chargeback without written correspondence.

5. Compliance with Regulations: We adhere to all federal and state regulations to ensure transparency, fairness, and legal compliance in our business practices.

6. Customer Disputes: In the rare event of a discrepancy regarding part descriptions, pricing, lead time, shipping time, or any other issue, we encourage customers to stay calm and communicate via email with our support staff. We are dedicated to resolving issues promptly and assisting with technical problems.

At HVAC Part Store, we value your business and strive to provide an optimal customer experience. Our commitment is to ensure your satisfaction and safety in all transactions. If you have any concerns or questions, please reach out to our support team at colemanhvacparts@gmail.com. Thank you for choosing HVAC Part Store.