Shipping Disputes and Damages
SHIPPING AND ORDER TRACKING POLICY
At HVAC Part Store, we strive to ensure a seamless and prompt delivery process for your HVAC parts. Our commitment is to ship your orders on the same day they are received, and we make every effort to provide you with excellent service. However, as we do not own shipping companies like UPS or USPS, we may encounter occasional challenges with deliveries.
If any issues arise with your order, we will promptly communicate with you. It is essential to note that we will work diligently with the shipping company to address and resolve any problems, including locating or replacing your HVAC parts.
We understand the frustration that may arise from damaged or lost deliveries. In such cases, we urge you to notify us as soon as possible so that we can initiate the necessary paperwork to file a claim with the shipping company.
To facilitate efficient communication, please track your order regularly. If you notice any problems during the shipping process, kindly inform us immediately. When responding, use your order number to help us reference the specific details of your shipment. This ensures that we can quickly identify who picked, packaged, and shipped your part, as names alone may lead to confusion due to the volume of orders.
It is important to remember that issues with shipping are beyond our direct control, and we appreciate your understanding. In the event of damage or shipping problems, we are here to help you navigate the resolution process with the shipping company. We kindly request that you maintain a polite and professional tone when communicating with us, as it fosters a more effective and positive resolution.
As part of our commitment to maintaining a positive customer experience, we reserve the right to refuse business to anyone. If necessary, your name, address, and email may be blocked from ordering from any of our websites. Our ultimate goal is your satisfaction, and we appreciate your patience and cooperation in resolving any shipping-related concerns.
Thank you for choosing HVAC Part Store. We are dedicated to ensuring that your HVAC parts reach you in excellent condition and on time.